This explains what information we hold about you, why we have it, who we share it with, and how long we keep it. We wrote it in plain English. The short version: we collect what we need to run your phone service and nothing we sell to advertisers.
Xeebi Mobile Inc. ("Xeebi Mobile", "we", "us") is a mobile virtual network operator. This policy applies whether you signed up with us directly or through one of our resellers or agents. When a reseller sells you Xeebi Mobile service, both we and that reseller handle some of your information to provide it; the reseller has its own relationship with you for its part.
To activate and run your line we collect:
When you pay by card, your card number is entered directly into our payment processor, Stripe, and is handled by Stripe under its own terms and security. Xeebi Mobile never sees or stores your full card number. We keep only what we need to show you your billing — the last four digits, the card brand, the expiry, and a record of each charge and refund. If a reseller collects payment for your service, the charge is made through that reseller's own Stripe account and appears on your statement under the reseller's name.
We use your information to activate and run your line, carry your calls, texts and data, bill you and process payments, provide support, keep the service and network secure, meet our legal and regulatory obligations, and — only where you have agreed — send you messages about offers. We do not use it to build advertising profiles.
Customer Proprietary Network Information (CPNI) is the information about your service that the law protects — the numbers you call, how much and when you use the service, and what plan you have. Federal rules (47 CFR § 64.2001 and following) limit how this can be used and shared. We use your CPNI only to provide, bill and support your service, and we do not sell it. We will not use it to market other products or services to you unless you have first given us your approval, and you can withdraw that approval at any time. Before we discuss call or usage detail with anyone, we confirm we are talking to you — for example with a one-time code sent to your phone, or with your account PIN — and each such access is recorded.
We share your information only as needed to provide the service, and only with:
We do not sell your personal information, and we do not share it for anyone else's advertising.
We do not sell your data. We do not read the content of your calls, texts or web traffic to target ads. We do not set advertising or tracking cookies on our website. We do not share your CPNI for marketing without your permission.
We keep account and billing records for as long as you are a customer and afterwards for as long as the law requires or a legitimate business need lasts — for example tax, dispute and regulatory record-keeping. Records tied to a specific legal requirement are kept for the period that requirement sets. When we no longer need information, we delete it or make it anonymous.
If you ask us to e-mail you a link to finish signing up, we keep what you typed — your name, e-mail, phone type, IMEI, carrier name, promo code and number choice, never your street address, PIN, card or SIM card number — for 7 days, then delete it.
You can see and update your contact details, plan and payment method in your account. You can tell us not to use your CPNI for marketing, and you can opt out of marketing messages at any time (reply STOP to a text, or use the unsubscribe link in an email). You can also ask us at any time to see the information we hold about you, to correct it, or to delete it; we will delete everything we are not required by law to keep, and tell you what we kept and why. Depending on where you live you may have further rights; contact us and we will honor the ones that apply to you.
We protect your information with administrative, technical and physical measures appropriate to its sensitivity, and we require the providers who work for us to do the same. No system is perfectly secure, but we work to keep yours safe and to tell you if something goes wrong in a way the law requires.
Xeebi Mobile service is sold to adults. We do not knowingly collect personal information from a child under 13, other than what an account holder gives us to run a line they manage for a family member. If you believe a child has given us information directly, contact us and we will delete it.
Browsing xeebimobile.com does not require an account and sets no advertising or analytics cookies. Our web server and network provider keep standard access logs (such as IP address, time, and the page requested) to run and secure the site. Signing in to your account uses a one-time code sent to your phone; we do not store a password.
If we change this policy, we will update the version and date on this page and, for a material change, tell you. To ask a question, exercise a right, or opt out of CPNI marketing use, reach us at:
Xeebi Mobile Inc.
Support: (866) 667-3909 · [email protected]
Web: xeebimobile.com/support